Privacy Policy

Steam King respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you book or receive our professional carpet cleaning, tile & grout cleaning, pressure washing, or surface cleaning services.

1. Information We Collect

• Name, phone number, email address, and service address provided when requesting a quote or booking online
• Specific service notes, room details, or special instructions (e.g., pet odor concerns or material care)
• Payment information (processed securely through Housecall Pro)

2. How We Use Your Information

• To schedule, dispatch, and perform your requested cleaning services
• To communicate appointment confirmations, job status updates, and service follow-ups
• To improve customer support and answer your inquiries quickly

3. Information Sharing

We do not sell, rent, or trade your personal information. Data is only shared with trusted service partners (such as Housecall Pro for scheduling and payment processing) as strictly necessary to fulfill your cleaning orders.

4. Data Security

We employ industry-standard security measures to keep your data safe. Your details are transmitted securely and restricted to authorized personnel managing dispatch and service operations.

5. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.

6. Contact Us

Steam King

Halethorpe, MD 21227

Phone: (410) 756-0888

This policy may be updated periodically to reflect operational improvements. Continued use of our website or services constitutes acceptance of the updated terms.